Hello, you can make a repayment through the APP or Paybill, if you have any questions you can consult with a customer service agent for further assistance.

Hello, to extend your repayment time, go to the 'Extension' field on the order details page in the app. Your request will be approved once you pay a portion of the amount.

Hello, to settle the order, you can operate through the APP order page, or you can also make a repayment through paybill, and it will be settled automatically after reaching the account

Hello, if your repaid order has not been settled, please check whether the payment was made to the correct order or if it has not been received in the app. If there is an issue, please contact customer service promptly

Hello, if the order is wrong or has not been updated, please provide your repayment proof and contact customer service to register your issue. We will make the necessary adjustments for you.

Hello, don't worry, if there is overpayment, we will return the overpayment to you, please contact our customer service to process a refund.

Hello, you can check the order status through the APP order page. If the order indicates release is successful, your loan amount is being disbursed, please wait patiently. If you end up waiting to long please contact our customer service agents for assistance.

Hello, if the release fails please contact customer service, please make sure that your collection account has been registered with mpesa, otherwise you will not be able to receive the amount.

Hello, if the receiving account is incorrect and the company has received many loan failures, then the order is automatically cancelled.

Hello, cancel the order, please return within 2 hours of receiving the money, the system will automatically cancel for you, if the system does not automatically process, please contact our customer service staff to cancel for you

Hello, please contact online customer service or call the customer service hotline to obtain the release transaction code

Hello, if you encounter any problems in the application process, please contact our customer service in time

If you can't receive the verification code or the code is wrong, please contact customer service to get it!

Hello, if there is an error in the app, please take a screenshot and consult customer service in time

Hello, the approval result will be comprehensively evaluated according to your information, I'm sorry that you didn't pass this time, you can try other merchants or apply three days later, thank you for your feedback!

Hello, the loan progress will be updated in time on the APP, you can check the loan progress in time through the APP order details page.