Our limits are automatically allocated by the system based on your credit score. 0 limit means you did not meet the minimum approval criteria based on your credit score. Would you wish to appeal the decision, Kindly send us an email on firstname.lastname@example.org with details of your income to support your request for a review.
Our credit team conducts monthly reviews for all our existing Customers. Should you require an immediate enhancement, share with us details of your income, ID number and Chapeo registered phone number and a decision will be communicated to you.
As per our terms and conditions, our loans carry a maximum tenure of 30 days. For any loans that are not paid within this agreed period are subjected to penalties under clause 5.2.8 and 5.2.9 on the Terms and Conditions
Whenever one defaults their loans, they are in breach of agreement hence their loan limits are dropped to 1 Kenya Shilling. Always ensure you pay your loan on time to avoid a bad credit history. If you have a valid reason that we can verify, kindly send us an email with the details on email@example.com
Write us an email on firstname.lastname@example.org with a description of the issue and details of the withdrawal such as amount, date, and share your ID number and Chapeo registered phone number and we’ll initiate a reversal back to your account.
Write us an email on email@example.com with a description of the issue and details of the deposit such as MPESA transaction code, amount, date , your ID number and Chapeo registered phone number.
All your queries should be sent to firstname.lastname@example.org or email@example.com for quick action. As a policy, we do not attend to sensitive customer information on social media as we have no control over its access.